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We love hearing from our members!

You may call us 24/7 at 318-340-9656.

If you need to report a lost or stolen Centric Visa debit or credit card or update your PIN please call 1-800-528-2273.



Did you know that you can send us a text* for common questions about your account?


Our team is available by text at 318.340.9656 Monday through Friday, 8 AM til 5 PM. If you miss us, no problem! We’ll respond as soon as we get back in the office. Centric will never ask you for your social security number or account number through a text message.


Here are a few common scenarios that can be answered through text messaging:

  • What is the status of my loan application?
  • I need to update my address.
  • I need to reorder checks.
  • How can I check the status of my credit card rewards?
  • I am going out of town and need to set a travel alert.


*Data charges may apply.


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Email addresses are not a secure means of communication.  Do not send personal information (account number, date of birth, social security number, inquiries about your account, or request changes to your account). 

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