Avoiding & Fighting Fraud

Stay Safe from Fraud: What to Know & What to Do

At Centric Federal Credit Union, protecting your personal and financial information is our top priority. As fraud tactics continue to evolve, it’s more important than ever to stay alert and know what to look out for.

If You Receive a Suspicious Call or Text

If you get an unexpected message or call that seems suspicious:

• Do not respond.

• Do not click any links.

• Do not share personal or account information.

Instead, delete the message and report it. If it’s a phone call, hang up immediately.

To verify any communication, always contact us directly at:

📱 318.340.9656 (call or text)

What Centric Will Never Do

• We will never ask for your online banking user ID, password, or multifactor authentication (MFA) code by text, email, or phone.

• We will never send you a verification link by text.

• We will never ask you to call any number other than 318.340.9656.

💬 Anyone who asks for this information is attempting to scam you.

Remember:

• Don’t click suspicious links in texts. Scammers use them to steal your info.

• If you’ve already clicked a suspicious link and entered your credentials, please let us know immediately:

  • Message us securely in the CentricCU mobile app

  • Or call us at 318.340.9656.

What Real Fraud Alerts from Centric Look Like

Our legitimate fraud alerts are clearly branded and follow a specific format, like this:

FreeMsg: Centric FCU Fraud Ctr: 1XXXXXXXXXX
Case (Case Number)
Did you attempt $XXX at XXX with card ending in (last 4 digits)?

If a message doesn’t match this style or includes unexpected links—do not click and do not reply.

Help Us Fight Fraud

Forward any suspicious messages to 7726 (SPAM) to report them to your mobile carrier. This helps stop scammers and protects others, too.

Still Not Sure? Reach Out.

If something feels off, trust your gut. Don’t guess—contact Centric directly.

📱 Call or text: 318.340.9656 
📲 Or send us a message in the CentricCU mobile app

Here’s an some examples of fraudulent messages to watch out for: