An important message from our President and CEO regarding COVID-19
At Centric Federal Credit Union, service to our members remains our top priority. We are actively working to understand the threats posed by the current Coronavirus (COVID-19) outbreak and are following the guidance and recommendations of health authorities to protect our members and employees.
As your trusted financial partner, we understand that we have an important role in your financial life. That being the case, we want you to know what we are doing to make sure that we continue to meet all of your financial needs while at the same time, safeguarding the health and safety of our employees and our members that visit our centers.
Here are the steps we are taking during the Coronavirus situation so that we can continue to serve you:
- The Board of Directors has activated our Pandemic Preparedness and Response Plan and has directed Credit Union management to focus efforts on identifying essential services and making sure that our contingency plans are current and tested and that operations will continue uninterrupted.
- We are taking precautionary steps and preventative safety measures to help protect the health of our employees and our members who visit our centers. Staff is exercising caution in their interaction with members and other employees and we are regularly disinfecting workspaces and common areas.
- We are closely monitoring the situation throughout North Louisiana and the U.S.
- We are monitoring Centers Disease Control and Prevention (CDC), World Health Organization (WHO), Louisiana Department of Health updates and outbreaks and educating employees.
- We will continue to do our best to provide the highest level of service to you throughout this situation. It’s what our members expect.
Now, as the Coronavirus continues to grow, we are asking for your cooperation in our efforts to safeguard the health of all of us. Here is what you can do to help:
- If you are sick, please do not come to the Credit Union. We have other ways for you to obtain financial services. Please (click here) for more information.
- When you do visit one of our centers, practice good personal hygiene and cover coughs and sneezes, use hand sanitizer/soap as much as possible and practice social distancing.
- If you need cash, consider getting cash at one of our surcharge-free ATM’s as an alternative to visiting our centers if you are concerned about being around others.
- Consider reducing your need for cash by using one of our debit cards. We can make a card for you in one of our centers instantly.
- If you are not already signed up for our electronic services, MyCentric, mobile app, remote deposit capture, electronic bill payment, mobile alerts, and Apple, Samsung, and Google Pay, now is a great time to do so (click here). Our staff is available to help you with these services in one of our centers, at email@example.com or our 24/7 call center at (318) 340-9656.
Together, we will get through this and it is not a time to be fearful. You can be confident that Centric has your back and will continue with the mission of “Helping our members Live Better.” We will do everything we can to make sure that we are here for you and continue to be your trusted financial partner.
Centric Federal Credit Union
PLEASE NOTE: Effective 7.13.20, face masks are mandated by the state government. If you choose not to wear a mask, we will assume health reasons prohibit use of a mask. Masks will be available for members who do not have one and would like to elect to wear one.
Our centers are open at minimum capacity during the following hours:
Thomas Road, University, Pecanland & Ruston | Drive-Thru: M-F, 8 AM – 6 PM & SAT 9 AM – 1 PM; Lobby: M-F, 9 AM – 2 PM
Arkansas Road | Drive -Thru Only: M-F, 8 AM – 6 PM
Mortgage | M-F, 8 AM – 5 PM
Our Drive-Thru, 24/7 Call Center and MyCentric.org are all available to serve you at this time. We strongly advise the use of our 24/7 ATMs, MyCentric App, as well as online banking and other e-services like Bill Pay and P2P Payments. For your urgent banking needs, please call us at 318.340.9656 to schedule an appointment.
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Better Business Bureau – https://www.bbb.org
Federal Trade Commisson – https://www.consumer.ftc.gov
Louisiana Attorney General – https://www.ag.state.la.us
US Dept of Justice – https://www.justice.gov
Internal Revenue Service – https://www.irs.gov/coronavirus
H&R Block Stimulus Check Calculator – https://www.hrblock.com/coronavirus-tax-impact/calculator/
Filing for Unemployment in Louisiana – https://www.louisianaworks.net/hire/vosnet/Default.aspx
Watch Now for Weekly Financial Updates Related to COVID-19
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