The wait is almost over! We’re excited to announce that a brand-new online banking experience is coming soon for our members. With enhanced features, improved navigation, and robust security, this upgrade is designed to make managing your finances easier, faster, and more intuitive than ever before. Stay tuned for updates as we get ready to unveil a smarter, more Centric way to Live Better.
Become a Member >
Print | Share | Questions
Personal Accounts Information
FAQs
What do I need to know before the upgrade?
Ensure you know your member number as this will be incredibly helpful when you create new login credentials. You may view your member number inside the MyCentric Mobile app or contact us at (318) 340-9656.
When are the downtimes?
The upgrade will take place after close of business on Friday, February 28, 2025. You will be unable to access Online Banking and Mobile Banking over the weekend. The upgraded versions of Online Banking and Mobile Banking are estimated to be available beginning at 12:00 PM on Monday, March 3, 2025. Debit and Credit cards will work as usual over the weekend.
Shared Branching will not be available after 3:00 PM on Friday, February 28 but will resume on Tuesday, March 4, 2025.
Will the Centers be closed?
Centers will be open normal hours Friday, February 28, 2025. Centers will be closed on Monday, March 3, 2025 and re-open open on Tuesday, March 4, 2025.
Will I need to re-enroll in any existing digital services?
Yes, you will need to download the new mobile app, CentricCU, and re-enroll in online banking and Zelle™ beginning on Tuesday, March 4, 2025. You will need to create new login credentials and follow steps to enroll.
What is new for members?
• New and improved digital experience
• Many new financial management tools
• Seamless communication with your credit union
• Credit monitoring
• Budgeting tools and many other additional functions
What will remain the same?
• Member number
• Checks
• Debit cards and PINs
• Account nicknames
• Credit cards
• Loan information
• iPay Profiles
Is there anything I need to do on the current system before the launch of technology upgrade?
Please ensure all your contact information is correct.
If you wish to save your statement history over three (3) years old, please consider saving prior to the upgrade. We encourage you to think ahead and plan accordingly for what you will need over the weekend after close of business on Friday, February 28, 2025 until re-open on Tuesday, March 4, 2025
What do I need to do after the technology upgrade?
You will need to download the new mobile app on Tuesday, March 4, 2025 (simply search for “MyCentric” in the App Store or Google Play), choose CentricCU and re-enroll in online banking and Zelle™. You will need to create new login credentials and follow steps to enroll. If you have bookmarked the prior Centric Online Banking URL in your web browser, you will need to access the new online banking system at MyCentric.org and bookmark the new URL.
Business Accounts Information
FAQs
What do I need to know before the upgrade?
Ensure you know your member number as this will be incredibly helpful when you create new login credentials. You may view your member number inside the MyCentric Mobile app or contact us at (318) 340-9656.
When are the downtimes?
The upgrade will take place after close of business on Friday, February 28, 2025. You will be unable to access Online Banking and Mobile Banking over the weekend. The upgraded versions of Online Banking and Mobile Banking are estimated to be available beginning at 12:00 PM on Monday, March 3, 2025. Debit and Credit cards will work as usual over the weekend.
Shared Branching will not be available after 3:00 PM on Friday, February 28 but will resume on Tuesday, March 4, 2025.
Will the Centers be closed?
Centers will be open normal hours Friday, February 28, 2025. Centers will be closed on Monday, March 3, 2025 and re-open open on Tuesday, March 4, 2025.
Will I need to re-enroll in any existing digital services?
Yes, you will need to download the new mobile app, CentricCU, and re-enroll in online banking and Zelle™ beginning on Tuesday, March 4, 2025. You will need to create new login credentials and follow steps to enroll.
What is new for members?
• New and improved digital experience
• Many new financial management tools
• Seamless communication with your credit union
• Credit monitoring
• Budgeting tools and many other additional functions
What will remain the same?
• Member number
• Checks
• Debit cards and PINs
• Account nicknames
• Credit cards
• Loan information
• iPay Profiles
Is there anything I need to do on the current system before the launch of technology upgrade?
Please ensure all your contact information is correct.
If you wish to save your statement history over three (3) years old , please consider saving prior to the upgrade. We encourage you to think ahead and plan accordingly for what you will need over the weekend after close of business on Friday, February 28, 2025 until re-open on Tuesday, March 4, 2025.
What do I need to do after the technology upgrade?
You will need to download the new mobile app on Tuesday, March 4, 2025 (simply search for “MyCentric” in the App Store or Google Play), choose CentricCU and re-enroll in online banking and Zelle™. You will need to create new login credentials and follow steps to enroll. If you have bookmarked the prior Centric Online Banking URL in your web browser, you will need to access the new online banking system at MyCentric.org and bookmark the new URL.
Who will benefit from the new technology upgrades?
Small Business Owners
• Moving away from their retail accounts for the first time
• Typically log in once or twice a week
• Need basic access without extensive management features
Medium-Sized Businesses
• Require advanced features like user management for staff
• Need ACH transfer capabilities for smoother transactions
• Benefit from more scalable, customizeable options in the platform
This platform is scalable and adaptable to various business profiles, providing tailored features for different business sizes.
Introducing Treasury Management
Explore the perfect suite of cash management tools with Treasury Management at Centric. Business members can experience things like:
• ACH Payments
• Positive Pay
• Setup and deploy wire requests
Discuss everyday questions through secure conversations accessible through member authentication.
This credit union is federally insured by the National Credit Union Administration.
