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MyCentric Connect Video Banking

One-on-One Centric Service in Real Time, at Your Fingertips

DETAILS

Our MyCentric Connect representatives are available to assist you via video chat from the convenience of your own home, car, office, or wherever you are! With MyCentric Connect Video Banking, you can speak to Member Services, apply for loans or discuss existing loans, open new accounts, sign forms and do many of the other things you would in-person at one of our centers, directly from your mobile device or desktop.

 

DID YOU KNOW?

• MyCentric Connect Representatives are available:
Monday-Friday 8 AM-5 PM; Saturday 9 AM – 1 PM

• With MyCentric Connect, you can:
– Open New Accounts
– Apply for Loans
– Complete the Loan Process
– Sign Documents
– Setup Transfers
– Setup Payroll Distributions
– Make Wire Transfers
– Have Overdraft Conversations
– Make Loan Payments
– Request a Title
– Request a Stop Payment
– Provide Credit Report Authorization
… and so much more!

 

TO BEGIN USING

MyCentric Connect is available via a laptop or desktop computer using a webcam, as well as available to use on iOS (Apple) and Android mobile devices.

MOBILE INSTRUCTIONS

1. Start the MyCentric Connect app. This app is available on Google Play and the Apple App Store.     

     Click to download the MyCentric App from the Apple StoreClick to download the MyCentric App from Google Play

 

 

 



2. Tap “Video Call.” Enter your name and email address and check “Agree.” Tap “select team to video call.”

 


 

3. If a MyCentric Connect Representative is available, select “Start Video Call” to initiate a call. MyCentric Connect Representatives are available Monday-Friday 8 AM-5 PM; Saturday 9 AM – 1 PM. Your MyCentric Connect Representative is happy to help you apply for a loan, open an account, send wire transfers, answer questions about your account and so much more!

DESKTOP INSTRUCTIONS

1. Click the button to start the online video chat. You will need a functioning webcam and microphone. *To use the Video Banking software, you must accept both video and audio capabilities on your device. Note that the software is not available for use on Internet Explorer – you will need to use Google Chrome, Firefox, Safari or our video banking app to access.



2. Enter your name and email address, check “Agree,” and hit “Next.” Make sure your camera and audio is working correctly. Click “Next.”



3. If a MyCentric Connect Representative is available, select “Start Video Call” to initiate a call. MyCentric Connect Representatives are available Monday-Friday 8 AM-5 PM; Saturday 9 AM – 1 PM. Your MyCentric Connect Representative is happy to help you apply for a loan, open an account, send wire transfers, answer questions about your account and so much more!

 

*To use the Video Banking software, you must accept both video and audio capabilities on your device. Note that the software is not available for use on Internet Explorer – you will need to use Google Chrome, Firefox, Safari or our video banking app to access.

Terms & Conditions: As a User of MyCentric Connect Video Banking, I agree to the following terms of use. I will act and engage in a manner that is professional and courteous while on video with representatives from Centric Federal Credit Union. I shall not use language or gestures that are intended to harm, threaten, or demean. I understand using such actions can result in a ban from the video platform. When using the system, I will be dressed in such a way that would be consistent with being present in a physical center. I shall not use this service while driving or operating other heavy machinery, and understand that all risks, injury and harm associated with doing so are NOT responsible by Centric Federal Credit Union. If multiple parties are involved in a product purchase or service acquisition and signatures are required, I understand that all involved parties must be present. I understand that if I agree to the terms of use, and fail to meet the requirements as described above, the representative I am speaking with may terminate our current video session, and I will not be allowed to receive services from Centric Federal Credit Union through this channel. The financial service will operate in good faith, and use just cause while evaluating potential abuse, but will not accept any liability from failure to read, understand, or follow the above-mentioned terms.

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